Citroen Dispatch reliability

On affected vehicles the bolts on the front wishbone may break due to corrosion.

Fix: Replace the bolts and bushings on both sides of the front wishbone.

Recalled models: DISPATCH · 10,114 vehicles

Affected vehicles may face an error in the Battery Monitoring Unit software.

Fix: Update the Battery Monitoring Unit software.

Recalled models: DISPATCH · 56 vehicles

On affected vehicles there may be insufficient fixing on the 1st and/or 2nd row of seats that could potentially allow seat movement in the event of a collision

Fix: On the affected vehicles seat fixings will be reworked

Recalled models: DISPATCH · 859 vehicles

On affected vehicles the radio display fixing screws may be missing allowing a potential detachment of the display during a collision.

Fix: On the affected vehicles the fixings will be checked and fitted if necessary.

Recalled models: DISPATCH · 2,830 vehicles

Affected vehicles may have been equipped with the incorrect rear springs which can result in impaired driving behaviour when fully loaded or a risk of rear spring detachment in a worst-case scenario when empty.

Fix: Replace both rear springs.

Recalled models: DISPATCH · 779 vehicles

On affected vehicles there could be a loss of ground connections for some electrical harnesses which could result in a worst-case scenario in the loss of several vehicle functions with safety impacts and a risk of erratic behaviour of the vehicle.

Fix: Check and re-tighten the ground connections.

Recalled models: DISPATCH · 6 vehicles

Some vehicles may have been equipped with an incorrectly positioned fuel pipe.

Fix: Check fuel pipe positioning correct if necessary and fit protective sleeve.

Recalled models: DISPATCH IV · 1,507 vehicles

On the affected vehicles equipped with a manual handbrake the efficiency of the handbrake and service brake may be compromised

Fix: Check the rear brake caliper references and replace as necessary

Recalled models: DISPATCH IV · 27 vehicles

The High Voltage Harness might not be to the correct specification.

Fix: Check the harness conformity and replace it if necessary.

Recalled models: DISPATCH IV · 11 vehicles

Affected vehicles may have been equipped with headrests on the front modular seat which do not conform to the design specification.

Fix: Check the conformity of the front headrests (presence of the catch); in cases of non-conformity the front headrests will be replaced.

Recalled models: DISPATCH IV · 359 vehicles

The rear window electrical harness could become displaced from its original position and present a potential thermal issue.

Fix: Check the routing of harness and replace the electrical harness if necessary. Add a fastening clip to ensure that the electrical harness will be maintained in its normal position.

Recalled models: DISPATCH IV · 1 vehicles

A single wheel bolt on both Right-hand wheels may not be tightened to the correct tightening torque.

Fix: Check and if necessary replace wheel bolts and any other associated parts if consequential damage has occurred.

Recalled models: DISPATCH IV · 7 vehicles

A single wheel bolt on both left-hand wheels may not be tightened to the correct tightening torque.

Fix: Check and if necessary replace wheel bolts and any other associated parts if consequential damage has occurred.

Recalled models: DISPATCH IV · 12 vehicles

The fuel pipes under the body may have been damaged over time due to a relative movement between these pipes and their surroundings

Fix: Check the condition of the fuel pipes and replacing them if necessary. New protection will be fitted on all vehicles to prevent this damage in the future.

Recalled models: DISPATCH · 21,087 vehicles

Possible non-conformity of certain seals in the front wheel arches could lead to water ingress into the passenger compartment.

Fix: Resealing these areas checking for the presence of water in the passenger compartment and replacing certain components in the interior if required

Recalled models: DISPATCH · 84 vehicles

The tightening of some rear suspension fixings may not be correct to specification

Fix: Correcting some tightening torques and replacing some nuts and bolts.

Recalled models: DISPATCH · 4 vehicles

A non-conformity of the rear brake callipers could reduce the efficiency of the parking brake

Fix: Check and if necessary replace the callipers.

Recalled models: DISPATCH · 84 vehicles

The tightening of the seat belt fixings and of certain earth cables may not conform to specification.

Fix: Tightening of the seat belt fixings and of certain earth cables

Recalled models: DISPATCH · 85 vehicles

The tightening and positioning of the seat belt lower bolts may be incorrect.

Fix: This campaign consists of checking and if necessary correcting both the position of the bolt and the tightening torque of all of the lower fixings of the seat belts.

Recalled models: DISPATCH · 3,111 vehicles

Certain seals in the front wheel arches may not be correct to specification and may cause water ingress into the passenger compartment

Fix: Resealing these areas checking for the presence of water in the passenger compartment and replacing certain components in the interior if required.

Recalled models: DISPATCH IV · 15 vehicles

Counterweight could become detached and fall from the vehicle

Fix: Add two new fixings for each counterweight

Recalled models: DISPATCH III · 792 vehicles

There is a risk of inadvertent release to the front outer passenger seat belt.

Fix: Modifying the central seat buckle with foam and heat-shrinkable protective tubing.

Recalled models: DISPATCH IV · 16,122 vehicles

Possible slackening of the front wishbone ball joint.

Fix: Increasing the tightening torque of the ball joint and adding thread lock if the ball joint threads are found to be rusty or loose the ball joint will be replaced.

Recalled models: DISPATCH IV · 11,023 vehicles

The fixing bolt of the front Suspension wishbone may not be correct to specification.

Fix: Replace the fixing bolts and nuts of the front suspension wishbones.

Recalled models: DISPATCH IV · 47 vehicles

The rear suspension wishbone mountings bolts may not be correct to specification.

Fix: Replacement of the rear suspension wishbone bolts.

Recalled models: DISPATCH IV · 313 vehicles

The steering rack assembly may not be correct to specification.

Fix: Replace the steering rack assembly and the fixings.

Recalled models: DISPATCH IV · 10 vehicles

Excessive loading of the front suspension could result in the loosening of the front wishbone lower ball joints.

Fix: Increasing the tightening torque of the ball joint and adding thread lock to the ball joint threads if the ball joint threads are found to be rusty the ball joint will be replaced.

Recalled models: DISPATCH IV · 2,633 vehicles

The air conditioning compressor pulley could break and damage other components.

Fix: Replace the air conditioning compressor pulley and if necessary the protective cover.

Recalled models: DISPATCH IV · 2,310 vehicles

The tow ball bracket could not withstand mechanical constraints when subjected to the highest stress levels which can occur during the vehicle's lifetime.

Fix: The manufacturer�s remedy involves the replacement of the tow ball support bracket with a redesigned version.

Recalled models: DISPATCH IV · 103 vehicles

The cooling system strategy and the maximum temperature alert could cause the engine to overheat this may cause an oil leak from the sump drain cap. Due to the incorrect operation of the warning system there is no driver alert.

Fix: The remedy involves downloading new engine management software.

Recalled models: DISPATCH IV · 660 vehicles

On the affected vehicles the tightening of a sealing plug on the engine oil gallery may not be correct to specification.This could lead over time to an oil leak which in rare cases could result in oil leaking on to the road.

Fix: The remedy consists of tightening the engine oil gallery sealing plug to the correct torque.

Recalled models: DISPATCH IV · 37 vehicles

An engine component may not be to specification which could result in loss of engine performance. This may lead to the engine stalling and potentially causing an engine failure. In very unlikely circumstances the vehicle speed may increase without warning but will stop on its own after a few seconds.

Fix: On affected vehicles carry out a functional diagnostic check of the engine. If necessary replace the engine.

Recalled models: DISPATCH IV · 198 vehicles

The positioning of the starter supply terminal may be incorrect. This may allow it to foul other components and cause a short circuit.

Fix: On affected vehicles check the positioning of the terminal and correct it if necessary.

Recalled models: DISPATCH IV · 12 vehicles

A possible nonconformity of an internal component of the starter motor relay could affect the control of the starter motor. This could adversely affect the starting operation and damage the starter motor due to overheating and in extreme cases there is a risk of fire.

Fix: On affected vehicles check and where necessary replace the starter motor relay.

Recalled models: DISPATCH IV · 3,607 vehicles

On the affected vehicles a possible nonconformity of certain seals on the vehicle�s body could lead to water ingress in the passenger compartment. This may affect the operation of the passenger air bag. Unintended deployment is possible.

Fix: On affected vehicles add extra sealant and replace wet or water damaged components.

Recalled models: DISPATCH · 1,653 vehicles

The tightening torque of one of the nuts of the connection between the brake servo unit and the brake pedal may be not correct to specification. This may allow air to enter the servo

Fix: Check servo security and where necessary replace the brake servo unit

Recalled models: DISPATCH IV · 2 vehicles

On the affected vehicles a possible non-conformity in the positioning of the fuel filler neck seal near the filler cap could cause a fuel leak when completely filling up the tank.

Fix: Checking and if necessary refit seal.

Recalled models: DISPATCH IV · 54 vehicles

The bolts retaining the front shock absorber could come loose. This may adversely affect the steering control of the vehicle.

Fix: On affected vehicles replace the front shock absorber retaining bolts.

Recalled models: DISPATCH IV · 1 vehicles

It has been identified that some ground connections of the cabin wiring harness and the fixings of the airbag control unit may not be to specification. This issue or non-compliance could cause erratic malfunctions of certain electrical equipment even in very rare cases causing the engine to cut-off or airbags malfunction.

Fix: Recall all affected vehicles to check tightness of the ground connections and airbag control unit fixings. If required these will need rectification.

Recalled models: DISPATCH · 8 vehicles

It has been identified that due to a possible non-conformity of certain seals on the vehicle�s body there is the possibility that water can enter the passenger compartment of the vehicle. The occupants should experience either wet carpets and or a possible damp smell. However the ingress of water into the cabin could affect the electrical operation of the airbag module which could lead to an unexpected deployment of the airbag.

Fix: Recall all affected vehicles to add additional sealant to the body interfaces and if required to replace any interior components damaged by the water ingress.

Recalled models: DISPATCH · 141 vehicles

Incorrect assembly of the steering rack which could cause the loss of the mechanical link between the steering pinion valve and the steering rack during parking manoeuvres at full lock.

Fix: Check affected vehicles and where necessary replace the steering rack.

Recalled models: DISPATCH · 2 vehicles

The fuel filter's integrated heater may be defective and could cause the cover to distort. This could cause air ingress and fuel egress. Either could cause poor starting and a warning light should illuminate

Fix: On affected vehicles replace fuel heater cover. Check and if necessary replace connector.

Recalled models: DISPATCH III · 9,483 vehicles

On affected vehicles; Under certain conditions the fuel leak off pipe may become insecure at the connection to the injector. If this happens fuel may leak form the connection. Fuel may accumulate in the engine compartment and vehicle users will be aware of a smell of fuel.

Fix: Inspect connection on affected vehicles and where necessary replace the fuel leak off return pipe fixing with new adhesive.

Recalled models: DISPATCH III · 4,775 vehicles

An internal fault with the wiper motor could cause it to stop working. In some rare cases the windscreen wipers may stop working while in operation.

Fix: Recall affected vehicles and check the manufacturing date of the wiper motor and add a supplementary earth wiring harness if necessary.

Recalled models: DISPATCH III · 620 vehicles

On certain vehicles the front brake discs may not be the required thickness for the vehicle definition. This concern may result in reduced braking efficiency.

Fix: Recall the vehicles that are likely to be affected to check and where necessary replace the front brake discs.

Recalled models: DISPATCH III · 49 vehicles

The steering column to steering wheel shaft may not have been assembled correctly. If not corrected noise and play will become apparent and if these warnings are not acted on eventually steering control could be lost.

Fix: Recall the vehicles that are likely to be affected to check and where necessary refit the steering column correctly to the steering wheel shaft.

Recalled models: DISPATCH III · 37 vehicles

Some tyres may have suffered superficial damage when the vehicle was being transported. The front Left hand tyre may have localised damage on the tread or the inner side. The tyre may rip and deflate.

Fix: Carry out a visual check of the condition of the tyre in the affected areas and replace the tyre if necessary.

Recalled models: DISPATCH III · 17 vehicles

It has been identified that the engine cylinder head may not comply with manufacturing specification this may lead to an oil leak which if not rectified could result in fire if the oil contacts hot engine components.

Fix: Recall the affected vehicle check the cylinder head and replace if required.

Recalled models: DISPATCH III · 2 vehicles

It is possible that the wiring harness for the power assisted steering motor may come in contact with other components in the engine bay. Should this occur then it is possible that the power steering assistance on this large vehicle may become affected.

Fix: Recall affected vehicles and fit protection to the wiring harness.

Recalled models: DISPATCH III · 1,357 vehicles

It is possible that the fuel return pipe may chaff on the diesel fuel filter support in the engine compartment. This can if not identified result in a fuel leak.

Fix: Recall all affected vehicles for the addition of a protective sleeve to the return pipe.

Recalled models: DISPATCH III · 33 vehicles

In very rare circumstances the vacuum pump one way valve may not function correctly which could affect the level of braking assistance.

Fix: Recall the vehicles that are likely to be affected to replace the brake vacuum pump one way valve.

Recalled models: DISPATCH · 20,089 vehicles

It has been identified that the position of the exterior lighting control ring may not be detected by the lighting management system and the lights may switch off without warning.

Fix: Recalled vehicles will have the lighting management software updated.

Recalled models: DISPATCH III · 12,950 vehicles

The threaded portion of the brake linkage rod in the brake control system may not be to conformity. This could result in a reduction of braking efficiency.

Fix: Recall affected vehicles to check rod and replace if found not to meet conformity.

Recalled models: DISPATCH · 630 vehicles

It has been identified that water may ingress the brake drums causing premature brake lining wear. Should this occur the brake effort produced by the rear wheels may be reduced.

Fix: Recalled vehicles will have a seal fitted to the handbrake cable and the subject brake linings replaced.

Recalled models: DISPATCH · 2,258 vehicles

It has been identified that the possibility exists that contact between the fuel return pipe and the engine shield may take place inside the engine compartment. Should this occur wear on the pipe would ensue which in the worst case; would result in a fuel leak.

Fix: Recalled vehicles will be fitted with an additional fastener to ensure that contact is not made and if necessary the fuel return pipe will be replaced.

Recalled models: DISPATCH · 1,135 vehicles

It has been identified that due to incorrect positioning of the exterior lighting control ring by the lighting management system the lights may switch off unexpectedly.

Fix: Recalled vehicles will have the lighting management software updated

Recalled models: DISPATCH · 37,086 vehicles

It has been identified that on affected vehicles a non conformity within the accelerator pedal assembly may cause interference and prevent the pedal from returning to its original position. This may result in the vehicle maintaining a degree of acceleration which can be overcome by firm braking.

Fix: Recalled vehicles will have the accelerator pedal changed.

Recalled models: DISPATCH · 178 vehicles

It has been identified that poor protection of the power steering pump earth terminal; could result in loss of power assistance to the steering.

Fix: Recalled vehicles will have the power steering pump earth terminal protection reinforced.

Recalled models: DISPATCH · 689 vehicles

The seat belt locking action may not be as fast as it is designed to be.

Fix: Recall the vehicles that may be affecte check the date of manufacture of the seat belts and where necessary replace the seat belts.

Recalled models: DISPATCH · 39 vehicles

An inadequate weld on the bottom engine mounting tie bar may fail and cause a serious engine vibration and separation of one of the driveshafts.

Fix: Fit a replacement bottom engine mounting tie bar.

Recalled models: DISPATCH · 266 vehicles

Water ingress into the underbonnet vacuum electrovalves may cause a reduction in power assistance at the brake pedal. Malfunction of the electrovalves could also adversely affect the engine exhaust emissions.

Fix: Replace the three electrovalves as a precaution and install a protective shield over them.

Recalled models: DISPATCH · 80 vehicles

Possibility of failure of the vacuum pump drive dog leading to a loss of brake assistance.

Fix: Recall the potentially affected range of vehicles and replace the drive dog on those equipped with a Magneti Marelli Vacuum pump

Recalled models: DISPATCH · 2,812 vehicles

Premature wear of the handbrake ratchet pawl may lead to inadvertent release of the handbrake. Problem of material hardness discovered in Quality Control tests.

Fix: All vehicles from the period of production that may have a defective lever to be recalled and a new lever fitted.

Recalled models: DISPATCH · 689 vehicles